Privacy Policy
Effective Date: 1 January 2026
This Privacy Policy governs the collection, processing, and international transfer of personal data submitted through the Merqora Global website and enquiry systems, in accordance with the EU General Data Protection Regulation (GDPR) 2016/679 and applicable international data protection frameworks.
1. Data Controller
The data controller for personal data submitted through this website is Merqora Global, operating from the United Arab Emirates. Where processing involves data subjects in the European Economic Area (EEA), Merqora Global acts as the data controller within the meaning of Article 4(7) GDPR.
2. Categories of Personal Data Collected
We collect the following categories of personal data through our web enquiry forms: full name, business email address, company name, telephone number, target country or port of destination, and project details including product specifications and delivery timelines. No special categories of personal data (as defined in Article 9 GDPR) are collected.
3. Purposes and Legal Bases for Processing
Personal data submitted via enquiry forms is processed for the following purposes: (a) responding to product and pricing enquiries - legal basis: performance of a contract or pre-contractual steps (Article 6(1)(b) GDPR); (b) maintaining records of B2B commercial communications - legal basis: legitimate interests (Article 6(1)(f) GDPR); (c) analytics on lead sources - legal basis: consent (Article 6(1)(a) GDPR). You may withdraw consent at any time by contacting us.
4. International Data Transfers
As an export-centric business, Merqora Global coordinates orders involving buyers and logistics partners in multiple jurisdictions including GCC countries, the European Union, Southeast Asia, and Sub-Saharan Africa. Personal data may be transferred to or accessible from these jurisdictions. Where transfers involve EEA data to third countries without an adequacy decision, we rely on Standard Contractual Clauses (SCCs) as the transfer mechanism, where applicable. Data relating to shipping, customs declarations, and freight documentation may be shared with licensed freight forwarders, customs brokers, and port authorities as required by applicable trade law.
5. Lead Capture and CRM
Enquiry data submitted through this website is stored in a customer relationship management (CRM) system accessible only to Merqora Global staff involved in export sales and logistics coordination. Data is not sold, rented, or otherwise disclosed to third parties for marketing purposes. Third-party inspection bodies (e.g., SGS, Bureau Veritas, Intertek) may receive limited identification data where a buyer has requested pre-shipment inspection.
6. Cookies and Analytics
This website uses essential cookies for site functionality. With your explicit consent (captured via our cookie banner), we may also use analytics cookies to track aggregated lead source data. No advertising or retargeting cookies are deployed. You may reject non-essential cookies at any time via the cookie consent banner or your browser settings. Rejecting cookies does not affect your ability to submit an enquiry.
7. Data Retention
Enquiry records are retained for a period of 3 years from the date of submission, or for the duration of any commercial relationship, whichever is longer. This period is determined by our legitimate interest in maintaining a record of commercial negotiations and by statutory obligations under applicable trade and tax law in the UAE and other relevant jurisdictions.
8. Your Rights
If you are located in the EEA, United Kingdom, or another jurisdiction with applicable data protection legislation, you have the right to: access the personal data we hold about you; rectify inaccurate data; request erasure of data where no legitimate interest or legal obligation applies; restrict processing in certain circumstances; object to processing based on legitimate interests; and lodge a complaint with a supervisory authority. To exercise any of these rights, contact us at info@merqoraglobal.com.
9. Security
All personal data transmitted via this website is encrypted in transit using TLS 1.2 or higher. Data at rest is stored in access-controlled environments. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or destruction of personal data.
10. Changes to This Policy
We may update this policy periodically to reflect changes in our processing activities or applicable law. The effective date shown at the top of this page indicates when the current version was last revised. Material changes will be communicated to known contacts via email where practicable.
11. Contact
For privacy-related enquiries, contact: info@merqoraglobal.com. For export and trade enquiries, contact: info@merqoraglobal.com.
Privacy enquiries: info@merqoraglobal.com
Export enquiries: info@merqoraglobal.com
Contact: +91 877 955 7417 / +91 70168 38521