MERQORA GLOBAL Terms & Conditions

1. About Merqora Global

Merqora Global operates as a professional global sourcing, procurement and export partner, with a focus on connecting international buyers with suitable Indian manufacturing and supply capabilities. Our industry-focused approach combines product knowledge, supplier evaluation, commercial coordination and export expertise to support customers throughout the sourcing and order process.

Our services may include:

• Industrial product sourcing
• Supplier and manufacturer identification
• Product and specification coordination
• Procurement and order management
• Production coordination and follow-up
• Quality requirement coordination
• Inspection and testing coordination
• Packaging and labeling coordination
• Export documentation
• Freight and logistics coordination
• International shipment support
• Supplier-buyer communication
• Project-specific sourcing solutions

2. Manufacturing & Supplier Network

Merqora Global has developed relationships with a network of trusted and reputed local manufacturers, fabrication units, specialist suppliers and industrial production partners. Our manufacturing network may include companies with established industry experience, appropriate production infrastructure, technical capabilities and quality-management practices relevant to the products they manufacture or supply.

Manufacturing partners are selected based on factors such as:

• Product and technical capabilities
• Manufacturing experience
• Production infrastructure
• Product quality
• Capacity and scalability
• Reliability and consistency
• Ability to meet agreed specifications
• Packaging and export readiness
• Commercial suitability
• Relevant quality systems and certifications, where applicable

3. Product Specifications

Merqora Global sources and coordinates products according to the specifications and requirements agreed with the Buyer. Product photographs, descriptions, dimensions, drawings, technical information, capacities, materials, finishes and other information displayed on our website, catalogues or marketing materials are provided for general reference unless specifically incorporated into a written quotation, technical specification or purchase order. Where a product requires specific technical characteristics, the Buyer is responsible for reviewing and approving the applicable specifications, drawings, samples or technical documentation before production or procurement begins. The final specifications applicable to an order shall be those confirmed in the relevant commercial documentation.

4. Quality Standards

Quality is an important part of Merqora Global's sourcing and procurement approach. We work with manufacturing partners selected for their relevant industry experience, technical capabilities, production infrastructure and ability to meet agreed product and quality requirements.

Depending on the product and project, Merqora Global may coordinate:

• Technical specification review
• Production follow-up
• Quality requirement communication
• Sample approval
• Pre-production coordination
• Pre-dispatch inspection
• Product testing
• Packaging inspection
• Independent third-party inspection
• Quality and compliance documentation

5. Certifications & Compliance Documentation

Our manufacturing network includes suppliers and manufacturing partners that may operate under relevant quality-management systems, certifications, industry standards or other compliance frameworks appropriate to their products and facilities.

Where applicable, Merqora Global may provide or coordinate relevant documentation, including:

• ISO certificates
• Test reports
• Material certificates
• Inspection reports
• Certificates of conformity
• Product compliance documentation
• Technical datasheets
• Manufacturer documentation
• Other product-specific certifications

6. Quotations & Commercial Offers

Information presented on the Merqora Global website, catalogue, brochures, social-media channels or other marketing materials is for general information and may be updated from time to time. Prices, availability, specifications, production schedules, freight costs and delivery estimates may change based on supplier confirmation, raw-material prices, currency fluctuations, logistics conditions and other commercial factors. A formal quotation issued by Merqora Global will specify the applicable product, pricing, commercial terms and validity period. Unless otherwise stated, quotations are valid for 15 days from the date of issue. A quotation shall become binding only upon written acceptance and confirmation in accordance with the applicable commercial terms.

7. Orders & Order Confirmation

All orders are subject to written acceptance by Merqora Global. The applicable quotation, proforma invoice, purchase order, sales confirmation, technical specification and other written documents shall establish the agreed requirements for the relevant transaction. The Buyer shall carefully review all commercial and technical information before confirming an order. Once procurement, production or other supplier commitments have commenced, cancellation, modification or postponement may result in additional charges depending on the status of the order and the terms agreed with the relevant supplier. Special requirements relating to dimensions, materials, finishes, packaging, labeling, testing, inspection, certification or documentation must be communicated and agreed before production or procurement begins.

8. Pricing & Payment

Prices shall be stated in the currency specified in the applicable quotation or proforma invoice. Unless expressly included, prices may exclude:

• Import duties
• Destination taxes
• Customs charges
• Port and terminal charges
• Local transportation
• Storage
• Demurrage
• Import permits
• Destination-country regulatory charges
• Other destination-related expenses

9. Production & Lead Times

Merqora Global coordinates production and procurement activities with the relevant manufacturing or supply partners. Estimated production and delivery timelines will be communicated based on the information available at the time of quotation or order confirmation. Lead times may be affected by raw-material availability, production capacity, manufacturing schedules, customization requirements, inspection and testing, documentation, port conditions, vessel availability, customs procedures, transportation conditions, government restrictions and other supply-chain circumstances. Unless expressly guaranteed in writing, production and delivery dates are estimates.

10. Inspection & Verification

Where required, Merqora Global may coordinate inspection or verification services through the relevant manufacturing partner, independent inspection agency or other qualified service provider. Inspection arrangements may include pre-production inspection, during-production inspection, pre-dispatch inspection, quantity verification, visual inspection, dimensional verification, packaging inspection, product testing and documentation verification. The inspection scope, timing and applicable charges shall be agreed before the inspection is arranged.

11. Packaging & Export Preparation

Merqora Global coordinates packaging and export preparation according to the requirements agreed for each order. Depending on the product, packaging may include standard industrial packaging, export-worthy packaging, wooden cases or crates, palletization, protective wrapping, moisture protection, product labeling, shipping marks and buyer-specific packaging requirements. Any special packaging or labeling requirements should be communicated before order confirmation.

12. Shipping & International Logistics

Merqora Global may coordinate international freight and logistics through appropriate shipping lines, freight forwarders, transport providers or other logistics partners. Shipping arrangements shall be governed by the applicable quotation, proforma invoice and agreed Incoterm. The specific responsibilities of the Buyer and Merqora Global regarding freight, insurance, export clearance, import clearance, risk and costs shall be determined by the Incoterm expressly stated in the applicable commercial documentation.

13. Incoterms

Where applicable, international transactions shall use the relevant Incoterms rule stated in the applicable quotation, proforma invoice or sales contract. The agreed Incoterm shall determine the allocation of responsibilities, costs and transfer of risk between the parties. Examples may include EXW, FOB, CFR, CIF, FCA, DAP or DDP, depending on the commercial arrangement. The specific Incoterm stated in the applicable transaction documents shall prevail.

14. Customs, Import & Destination Responsibilities

The Buyer is responsible for ensuring that products can legally be imported, distributed and used in the destination country. Depending on the destination and product, the Buyer may be responsible for import duties, VAT and other taxes, customs clearance, import permits, product registrations, local certifications, regulatory approvals, destination inspections, local transportation, storage and demurrage and other destination-country requirements.

15. Product Warranty & After-Sales Support

Warranty terms may vary according to the product, manufacturer, supplier and applicable commercial agreement. Where a warranty is expressly provided, the applicable warranty terms shall govern the scope, duration and conditions of coverage. If a Buyer reports a product-related concern, Merqora Global will reasonably assist in coordinating communication with the relevant manufacturing or supply partner. The assessment of a warranty claim may require photographs, videos, technical information, inspection reports, serial numbers, purchase documentation or other supporting information. Warranty coverage generally does not extend to damage or failure caused by misuse, incorrect installation, unauthorized modification, improper maintenance, abnormal operating conditions, accident, negligence or circumstances outside the applicable warranty terms.

16. Claims & Product Concerns

Buyers should inspect shipments and notify Merqora Global of any apparent shortage, damage, specification discrepancy or other material issue as soon as reasonably practicable after receipt. Where appropriate, supporting evidence such as photographs, videos, packing details, inspection reports and shipping documents may be requested. Merqora Global will make reasonable efforts to coordinate with the relevant supplier, manufacturer, inspection agency or logistics provider to investigate and resolve legitimate concerns in accordance with the applicable commercial and warranty terms.

17. Limitation of Liability

Merqora Global shall perform its agreed services with reasonable care and in accordance with the applicable commercial terms. To the extent permitted by applicable law, Merqora Global shall not be responsible for losses resulting from circumstances outside its reasonable control or from the acts, omissions, delays or failures of independent third parties. Such third parties may include manufacturers, suppliers, carriers, shipping lines, freight forwarders, inspection agencies, customs authorities, ports or other service providers. Nothing in these Terms shall exclude or restrict any liability that cannot legally be excluded or restricted under applicable law. The specific responsibilities of Merqora Global for an individual transaction shall be determined by the applicable written commercial agreement.

18. Force Majeure

Merqora Global shall not be responsible for delay or non-performance caused by circumstances beyond its reasonable control. Such circumstances may include natural disasters, fire, flood, severe weather, epidemics or pandemics, war or armed conflict, civil unrest, strikes or labor disruptions, government restrictions, sanctions or embargoes, port closures, transportation disruptions, customs restrictions, raw-material shortages, significant supply-chain disruptions, carrier or vessel disruptions and other events beyond reasonable control. Where reasonably possible, Merqora Global will communicate significant disruptions and work with the relevant parties to identify practical alternatives.

19. Regulatory & Export Compliance

Merqora Global is committed to conducting international business in accordance with applicable laws and commercial regulations. The Buyer is responsible for ensuring that the purchase, import, resale and intended use of products comply with the laws and regulations applicable in the destination country. Where a transaction requires specific licenses, permits, registrations, approvals or regulatory documentation, the relevant responsibility shall be determined by the applicable commercial agreement. Merqora Global may decline, suspend or terminate a transaction where required legal, regulatory, sanctions or compliance requirements cannot reasonably be satisfied.

20. Confidentiality

Merqora Global and its customers may exchange confidential commercial information during the sourcing and procurement process. Such information may include pricing, product specifications, drawings, customer requirements, supplier information, project information, commercial strategies, business information and other non-public information. Each party shall use reasonable care to protect confidential information received from the other party. This obligation shall not apply to information that is publicly available, independently developed, lawfully obtained from another source or required to be disclosed by law.

21. Intellectual Property

All trademarks, logos, brand names, website content, photographs, graphics, text, product presentations and other materials owned or licensed by Merqora Global remain the property of their respective rights holders. Nothing on this website grants the Buyer a license to reproduce, modify, distribute or commercially exploit such material without appropriate authorization. Third-party product names, trademarks, technical documents and manufacturer materials remain the property of their respective owners.

22. Website Information

Merqora Global makes reasonable efforts to maintain accurate information on its website. However, product specifications, photographs, availability, pricing, lead times and other information may change without notice. Website content is intended for general informational purposes and does not replace the final technical and commercial documentation applicable to a specific order. Where a conflict exists between general website information and an agreed quotation, proforma invoice, purchase order or technical specification, the specific written commercial documentation shall prevail.

23. Website Availability

We aim to maintain continuous availability of the Merqora Global website; however, we do not guarantee that the website will always be available, uninterrupted or error-free. Website functionality may occasionally be affected by maintenance, technical issues, hosting services, telecommunications failures or other circumstances beyond our reasonable control.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to the dispute-resolution provisions applicable to the relevant transaction.

25. Dispute Resolution

The parties shall first attempt to resolve any commercial dispute through good-faith communication and negotiation. Where a dispute cannot be resolved amicably, the dispute shall be handled in accordance with the dispute-resolution and arbitration provisions expressly agreed in the applicable commercial contract. Where the applicable contract specifies arbitration under the rules of the International Chamber of Commerce (ICC), such arbitration shall be conducted in accordance with those rules. The applicable contract shall specify, where required, the seat of arbitration, language, number of arbitrators and other relevant procedural matters.

26. Amendments

Merqora Global may periodically update these Terms to reflect changes in its business, services, legal requirements or operating practices. The updated version published on this website shall apply to future transactions unless different written terms have been expressly agreed for a particular order.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable where legally permitted. The remaining provisions shall continue in full force and effect.

28. Entire Agreement

For a particular transaction, these Terms shall be read together with the applicable quotation, proforma invoice, purchase order, technical specifications, warranty terms and other written commercial agreements. In the event of a conflict, the specific written commercial agreement applicable to the transaction shall prevail to the extent of that conflict.

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